Category Archives: Affordable Warmth

Energy Company Obligation (ECO) Scheme

Please contact us to see if you qualify for a grant towards repairs or replacement of your heating system. You may also qualify for free loft and cavity wall insulation. On top of this, you could get help through the Energy Company Obligation (ECO) scheme.

More information on the scheme can be found via the following link:

For Middlesbrough Residents, more information can be found via the following link:

For Redcar & Cleveland Residents, more information can be found via the following link:

South Tees Affordable Warmth Partnership

The South Tees Affordable Warmth Partnership is a group of public, private and voluntary sector organisations who share the following vision: Commitment to improving the health and wellbeing of the people of South Tees by ensuring homes have safe and affordable warmth.

Our role in the partnership is to ensure a high profile for Affordable Warmth, community engagement, awareness raising and frontline staff training.

We work alongside other local agencies, including members of the South Tees Affordable Warmth Partnership, to provide a range of services.

Other members of the partnership offer a range of services such as:

  • Emergency heating in case of heating breakdown
  • Benefits checks and welfare advice
  • Befriending and social activities
  • Mobility and falls prevention information
  • Healthy eating and lifestyles advice

We have a dedicated affordable warmth team to help achieve the goal of reducing fuel poverty and ensuring homes are safe and warm.

Call 0800 304 7084 or email for more information.

South Tees Affordable Warmth Partnership Action Plan 2022

Covering both Middlesbrough and Redcar & Cleveland, the South Tees Affordable Warmth Action Plan 2020-2022 sets out how we can all combat the scourge of fuel poverty across the South Tees.

The impacts that fuel poverty has on physical and mental well-being cannot be understated. Likewise, the scale at which this area is experiencing it cannot be understated: Currently in Redcar & Cleveland, 12.1% of households are in fuel poverty; in Middlesbrough this rises to 15.4%. In total, this means that around 16,567 homes are in fuel poverty across South Tees.

This action plan should give some healthy insight into the steps being taken, and that will be taken, into combatting this complex problem. You can download the PDF via clicking the link below.

STAWP Action Plan 2020

Energy Advice

Our Affordable Warmth Team provides free help and advice including:

  • One-2-One energy advice
  • Tariff check and switching
  • Fuel debt repayment advice
  • Understanding smart meters
  • Damp and condensation advice
  • Understanding your energy bills
  • Identifying any other energy efficiency help you may be entitled to

For further information, or to book an appointment, contact the Affordable Warmth Team:

Freephone: 0800 304 7084

We also offer information and awareness sessions to front line staff and community groups on affordable warmth, and these sessions can be tailored to your individual needs. Furthermore, we offer remote sessions for staff and groups through Zoom.

COVID-19 and your energy supply

Ofgem have published information and answers to frequently asked questions on their website:

If you are self-isolating and cannot top up your prepayment meter, contact your energy supplier who can arrange emergency support: