Energy Advice

Our Affordable Warmth Team provides free help and advice including:

  • One-2-One energy advice
  • Tariff check and switching
  • Fuel debt repayment advice
  • Understanding smart meters
  • Damp and condensation advice
  • Understanding your energy bills
  • Identifying any other energy efficiency help you may be entitled to

For further information, or to book an appointment, contact the Affordable Warmth Team:

Freephone: 0800 304 7084
E-Mail: warmhomes@menvcity.org.uk

We also offer information and awareness sessions to front line staff and community groups on affordable warmth, and these sessions can be tailored to your individual needs. Furthermore, we offer remote sessions for staff and groups through Zoom.

COVID-19 and your energy supply

Ofgem have published information and answers to frequently asked questions on their website: www.ofgem.gov.uk/coronavirus-covid-19/coronavirus-covid-19-and-your-energy-supply

If you are self-isolating and cannot top up your prepayment meter, contact your energy supplier who can arrange emergency support:

www.gov.uk/government/news/government-agrees-measures-with-energy-industry-to-support-vulnerable-people-through-covid-19