Affordable Warmth

Cold Homes are unpleasant to live in and can make health conditions worse. We can help make your home warm and keep you healthy during the winter months.

Middlesbrough Affordable Warmth Partnership is a group of organisations and charities from across Middlesbrough who work together to give our most vulnerable residents all the help and support they need to stay safe and warm at home – especially during the coldest months.

Our winter warmth projects are aimed at anyone who is vulnerable to the cold weather, but we would particularly like to reach:

  • Older people (Over 65)
  • People with health conditions which are made worse by the cold weather eg cardio-vascular disease, lung disease and asthma;
  • People living with sensory loss, or dementia and their carers;
  • People with disabilities and mobility problems.
  • Young families with children under 5

We are working with Cleveland Fire Brigade, Staying Put Agency, Age UK Teesside, Middlesbrough CAB, Islamic Diversity Centre, 0800Repair and others to offer a range of free services including:

  • Help with fuel switching and energy efficiency
  • Emergency heating in case of heating breakdown
  • Benefits checks and welfare advice
  • Befriending and social activities
  • Mobility and falls prevention information
  • Healthy eating and lifestyles advice

Please contact us to see if you qualify for a grant towards repairs or replacement of your heating system. You may also qualify for free loft and cavity wall insulation. On top of this, you could get help through the Energy Company Obligation (ECO) scheme.

For help and advice, please call our Affordable Warmth Team on their mobiles:
Wendy can be reached on 07415158713
Jenn can be reached on 07940786914

They can also be reached via e-mail at

COVID-19 and your energy supply

For energy-related concerns during the ongoing pandemic, Ofgem would offer a huge range of help and advice, and can be contacted in a number of ways, all of which can be found at the link below:

People can also access support through their energy companies if they are struggling financially to top up/pay their energy bills. Information on this can be found at the link below:

Help Elsewhere in Middlesbrough

Alternatively, there are a variety of companies in Middlesbrough who might be able to help are listed below. Please contact them directly. (Please note that not all boilers or insulation measures are free of charge. We personally recommend getting quotes from more than one company if possible.)

Arktek Group Ltd. 0800 Repair Borthwick Heating
Phone: 0191 516 6911


Arktek Website

Phone: 0800 030 6040


0800 Repair Website

Phone: 01429 296 222


Borthwick Heating Website

Energy Company Obligation (ECO) Scheme

For those living in fuel poverty, on low income and are otherwise vulnerable to the effects of living in a cold home, the Energy Company Obligation (ECO) Scheme can be a great helping hand. The Energy Company Obligation Scheme is a government scheme, led by the private sector, not the council. ECO Flex allows for a flexible eligibility mechanism, determining which homes are eligible.

The ECO Scheme can help in ways such as:

  • Cavity wall and solid wall insulation
  • loft insulation
  • Replacements for inefficient heating systems

You can find relevant documentation and forms below:

Middlesbrough Council updated Statement of Intent

ECO Flex LA declaration form

ECO Flex referral declaration form

One to One Advice Session and Home Visits

If you would like a One 2 One advice session to get free impartial advice about saving energy, saving money on your fuel bill or switching energy supplier call 0800 304 7084 to book a session at a venue convenient for you.

One-2-One sessions can be booked at the following locations:-

  • Easterside Community Hub
  • Newport Community Hub
  • Thorntree Community Hub
  • North Ormesby Community Hub
  • Hemlington Community Hub
  • Grove Hill Community Hub
  • Cycle Centre, Middlesbrough Bus Station

During the advice session we can discuss your energy use and the energy efficiency of your home, and give energy saving help and advice where needed, we can also look at your energy bills to ensure you are on the best tariff for your circumstances. We can look for a cheaper tariff and help you through the process of changing energy supplier if needed.

To book an appointment please contact us on Freephone 0800 304 7084